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Need replacement for water purifier "Tap"

Complain ID : CCN026913   42  

Service Center Complaint Complaint Date: April 11, 2017
I have raised a service request for the broken tap on March 2017. But till now there is not response from the Service Center. My AMC Service Warranty is also a valid one but still when I called the Service Helpline there was no response and no one turned up to fix the issue. I have reached the Service center helpline supervisor Mr.Siddha Raju, he has shared the service center contact details [Mobile : 8681860264 - VPM Enterprises], but not reaching always, tried so many times. Following is the customer ID of mine from Eureka forbes along with list of compliance which I have raised.
12th March 2017 – 9937712276 – Open status
14th March 2017 – 0098837893 – Open status
16th March 2017 – 2002210630 – Open status
11th April 2017 - 2002210630 – Open status
Complaint Against / To: Eureka Forbes - Aquaguard Enhance RO+UV

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