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Took my money & didn't deliver my groceries

Complain ID : CCN045448   38  

Reliance Jio Complaint Complaint Date: May 30, 2020
I booked my groceries in 24 may 20 at jio mart and paid through prepaid option of Rs.4433/- and I didn't receive my product it's been 30 may 20 customer care number is always busy no reply form mail id given recieve mail that they will deliver on26 may but still didn't receive even they are not canceling order neither they are refunding my money now my orders are not reflecting in my order section they have dicthed me in such global impact they took my hard money I'm a salaried all alone girl earning for family day to day need and no response form their end I can't even buy new groceries as my money is stuck please help
Complaint Against / To: Jio mart

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.