POOR NETWORK AND UNWILLINGNESS TO HELP SENIOR CITIZENS
Complain ID : CCN047103 36
Reliance Jio Complaint
Complaint Date: August 8, 2020
I have bought jio dongal for my parents as i am based out of New Delhi. It regularly creates problems of no network and wifi stops even if i get it recharged with high GB plans. My parents are both around 70 years of age and not very tech. savvy. But when I guide them to complaint for the no service the personnel decline to visit of solve the problem, instead they suggest my old parents to go to the service station and get it rectify.
When my parents made a visit to the service station in such covid 19 surroundings. At the service center they checked the dongal and said that some how the password got changed. I don't understand how can the password get changed automatically, even then my parents accepted the baseless excuses and came back. Also instead of solving the issue at hand they said that my parents might have to buy a new dongal.
After one day the internet service again went down. The number of the executive comes switched off. The number shone on internet are wrong numbers and above all the customer care number 18008899999 dose not have any option of registering a complain or even to speak to any executive.
When my parents made a visit to the service station in such covid 19 surroundings. At the service center they checked the dongal and said that some how the password got changed. I don't understand how can the password get changed automatically, even then my parents accepted the baseless excuses and came back. Also instead of solving the issue at hand they said that my parents might have to buy a new dongal.
After one day the internet service again went down. The number of the executive comes switched off. The number shone on internet are wrong numbers and above all the customer care number 18008899999 dose not have any option of registering a complain or even to speak to any executive.
Related complaints
-
Not activating jio nmbr 7014016559 even after recharge of 2020 packDesh Deepak Chaturvedi / Reliance Jio Complaint March 27, 2020 / / RajasthanOn 15 jan 2020, I recharged my jio number 7014016559 by purchasing coupon of Rs. 2020. Since then my number is not activating. I am continuously conta... -
Galat recharge hone ke accordingNarendra Gujrati / Reliance Jio Complaint February 11, 2020 / Nagaur / RajasthanMobile number mere 9782 219 9833 is per main 155 rupaye ka recharge karwa liya hai jisse main wapas reward karana chahta hun aur 199 rupaye ka recharg...
-
Extra charge takenNaresh meena / Reliance Jio Complaint December 28, 2019 / / RajasthanMy jio sim stolen and new sim apply that free of cost by jio but digital xpress centre charge me 200 rs extra charge without receipt
-
Jio ignoring me from three daysRahul Chouhan / Reliance Jio Complaint November 20, 2019 / Ajmer / RajasthanDear Sir/Ma'am My name is Rahul Chouhan, and I am from Ajmer, Rajasthan. I had received vouchers when I did a recharge of Rs. 399. When I am going to ...
-
Network problem, Bt my telecom network was not workingRajesh / Reliance Jio Complaint May 15, 2019 / Jodhpur / RajasthanMy last date of recharge was 14 may 2019. Bt my telecom network was not working from morning of 14. Then I recharge it by 399 rs that was successful b...
-
Mobile no.6367285160 that phone hang any time and not close the running phone or off so many timeprabha jain / Reliance Jio Complaint January 28, 2019 / Jaipur / RajasthanMobile no.6367285160 that phone hang any time and not close the running phone or off so many time
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply