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Repairs not done under warranty lodged in a complaint about my refrigerator

Complain ID : CCN022055   35  

Refrigerator Complaint Complaint Date: August 23, 2016
Modified date: August 27, 2016
Dear Sir/Madam

I had lodged in a complaint about my refrigerator and the complaint number is RNA160820005884. Its been almost 4 days now I have been struggling without a refrigerator as the door got broken up. The refrigerator was purchased on 02/10/2011 and got extended warranty for 4 years on 29 March 2014 valid till 28 March 2017. The AMC was taken for the peace of mind considering at least trouble free support and service of the product for next 4 years.

The issue now is the Door which is broken and is not in stock with the company, as the company had discontinued the product 2 years back, which I am least concerned about as I understand if I had paid the AMC I should get support, spares and services till the date of AMC. If any spare is not included in comprehensive AMC I am liable to pay cost for the same. The cost of door as confirmed by service engineer was approx Rs. 4000 when it was available.

The company now says that I should scrap this refrigerator which is still in AMC and I had used for approx 56 Months and is in good condition. They say company will give me 15% amount for the same and an additional 20% as I have AMC for this. The total value they offer me is approx Rs.17000. I was surprised and keen to know for an expense of Rs. 4000 for the product in AMC a company like LG penalise me for almost Rs.28000 and they offer me to buy a same capacity refrigerator from the market of same brand (whose services and policy I am really not satisfied with) which is now available at almost 40% higher prices. So the complete loss I will be bearing will not be less than Rs.60000. I would like to know the company feels they are justified with me?

Why cant I propose this loss to the company to bear it and facilitate me with a new same capacity refrigerator at the cost of the door which is not available in the stock along with my old working refrigerator. Instead of me bearing this loss I propose company to bear it.

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