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Fraud whirlpool india, purchased a new whirlpool refrigerator on 7 april 2018 and got delivery

Complain ID : CCN031388   68   Complaint's Reply

Refrigerator Complaint Complaint Date: April 11, 2018
Modified date: May 15, 2018
  • State :  Gujarat
  • City :  Vadodara
  • Address: 185B Suryadarshan Township Manjalpur
i purchased a new whirlpool refrigerator on 7 april 2018 and got delivery on 8 april 2018, but in damaged condition from inside. It has dent marks on several locations. I demanded for the replacement from the dealer, but they are ignoring since then. first they told they will send their executive for verification. Then they told us for replacement within 2 days and now they are telling they are out of stock for that model. And also the dealer is not ready to take back the defective product and return the payment(emi of capital first). Model: 230 vitamagic pro roy 4s alpha steel. We are tired of visiting the dealer showroom repeatedly, its always an embarassment. Please kindly help us have the justice..........
Complaint Against / To: whirlpool india

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    Whirlpool

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    Dear Customer,

    We regret the inconvenience you have faced. Please share your mobile/complaint no. so that we can look into this concern.

    Regards,
    Whirlpool Support.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.