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Not refunding freecharge wallet my money, FreeCharge wallet has failed

Complain ID : CCN025936   32   Complaint's Reply

Recharge Complaint Complaint Date: February 4, 2017
Modified date: February 4, 2017
Dear Sir,
On 12th of Jan when I tried to load money in my freecharge wallet,my 1000 rupees diducted from my account but not showing in wallet.
And I got this SMS on 12th Jan that:
Hi Anirban Das, We are sorry that your attempt to add Rs. 1000 to your FreeCharge wallet has failed. If money was debited from your card/bank account, it will be credited back within 5 to 7 days.

Now today is 4th Feb, didn't get refund.I also emailed to freecharge founder Kunal shah, but didn't get any reply.

Please do something because this is my hard earned money, and this company is trying to loot, i think.

Mobile no: 9910130968
1000 rupees deducted on 12 Jan 2017
freecharge ticket no: Ticket # 958979

Thanks
Complaint Against / To: freecharge.com

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    Anirban Das

    Delete Complain ID : JGJN025936 by Anirban Das:

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    Dear Sir,

    Thank you for your help and support, My issues has been resolved, So requested to delete my Complain ID : JGJN025936.

    Thanks
    Anirban Das
    9910130968

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