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Airtel refused to pay the un-recharge pay amount to the debited account.

Complain ID : CCN022435   30  

Recharge Complaint Complaint Date: September 8, 2016
i had made recharge of Rs. 250 to prepaid mobile number 8790587243 with transaction ID 160827936194 on 27 Aug 2016. The recharge amount was not credited to my mobile number even after having sucessful transaction.
Later I filled a complaint to airtel website, and I recieved a response from retail.helpdesk@airtel.com with a confirmation that my amount has been credited to my same number ie. 8790587243 but as postpaid not prepaid. I requested them to refund the amount to my debited account. the airtel team has refused to do so. And expecting me to approch bank. I technically feel airtel is not going to do this refund. Request you to kindly investigate and do the appropriate.

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