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balance issue at UTS app even after fund is deducted from bank account

Complain ID : CCN056912   27  

Railway Complaint Complaint Date: March 8, 2022
My id on UTS app is 9679167597. On 05.03.2022 I recharged the same app of Rs 100/- twice which is not reflected even after 3 days. I am enclosing pageshots of bank account, UTS payment history for reference.
Complaint Against / To: Indian Railways

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