Service not provided but money deducted

Complain ID : CCN050296   40  

Payment Complaint Complaint Date: December 31, 2020
I was paying my bill in mobikiwi and suddenly after a redirection my money was gone into zaak e payment account...and my service also not provided ...i want my refund...occured in 16 dec 2020 at 9:35pm...
Ref no -035121276144
Plz help me to get my refund
Complaint Against / To: Zaak e payment

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.