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Refund money

Complain ID : CCN049301   57  

Payment Complaint Complaint Date: November 8, 2020
Dear All, I'm Biswajit Saha residence of Durgapur I was booked a hotel in Kalpana Inn for my personal reasons, & I already paid for the booked room, but when I tried to check in over there the hotel authority (Manager) was said there was no room for Non-AC, & decline to check in, & reject my booking, after several calling they said they already did there responsibilities for the booking but I didn't get any mail or notification regarding that.
I'm requesting that please look into this matter & kindly refund my money, hence it was totally hotel authorities fault that they didn't give me the check in over there, so please look into it & kindly refund my money back.
My booking ID is :: NH7223158770094
Name :: Biswajit Saha
Contact No :: 8653317160
Complaint Against / To: Make my trip

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