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MakeMyTrip Cashback Offer booking for a international flight using HDFC credit card.

Complain ID : CCN028333   32  

Payment Complaint Complaint Date: August 22, 2017
Modified date: August 24, 2017
I made a booking of Rupees 90000 (approx) for a international flight on August 20, 2017 using HDFC credit card. Booking id is NN2302120091272 While booking, there was a field of promotion code / coupon code which i didnt use as i didnt know that there is HDFC cashback offer going on of 5%. I made the payment without applying code as it was not known to me.
But the moment i got to know about the offer from my cousin who is also travelling alongwith me, i called up MakeMyTrip customer service number. This call was made within 15 mins of my booking through your website. The executive said since i had not availed it online nothing can be done now. Instead i can cancel the booking and rebook the tickets which is totally illogical. I asked him to connect me to his supervisor. For this he said Supervisor is busy on another call. I asked him to have supervisor call me back immediately after the other call. The supervisor called me after 2.5 hours once which went missed. I never got call after that one missed call. Hence on 21st August i called back the customer care again at 10.00 a.m. and then again i was told that Supervisor will call back at 10.30 a.m. Supervisor never called me back. Today after 2 days Dhruma (supervisor) calls me and tells me it is not possible and gave me an offer as a gesture of 1000 rupees voucher for my future travel.

I would like to escalate this matter as being a customer i feel i am cheated and duped. When a customer makes a booking, while making the payment , next to the deal code bar there is no option showing me what are the offers available. If i go to any other ecommerce site like Yatra.com / Expedia.com, everywhere when we book a ticket, they show up offers available while making the payment but in case of Make mytrip its not there. A person who is not a regular visitor of websites and doesnt have much time to explore the homepage, will never get any kind of offers if the site doesnt prompt the available offers while making the payment for booking.

In this scenario, i have lost 5% of 90000 which is 9000 which i should get as its a big amount. I have already used my HDFC credit card and just because i didn't apply the code of HDFCsale, it doesnt mean i should loose this money. It shouldnt be a matter of code which can be fixed manually with appropriate approvals
Complaint Against / To: MakeMyTrip

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