A complaint was raised with IFB Customer care on 07.11.18 regarding water leakage
Complain ID : CCN037040 27
Payment Complaint
Complaint Date: January 28, 2019
Modified date: January 31, 2019
Subject SO 1002315492 dated 7.11.2018 – Excess charged Unethical Practice
Reference : Customer Code 13063473
A complaint was raised with IFB Customer care on 07.11.18 regarding water leakage in my Executive washing Machine.The job assigned to RP Services Nagashettihalli .
Below are the sequence:
1)On 26.11.18 Mr Vijay Mob No 9945109013 from RP Services visited my house and after inspection he gave the following Estimate
Labour Charges : Rs 850.00
Bearing Replacement : Rs 1800.00
2On 26.11.2018 Mr Muniraju Mob 9980874712 of RP Services visited and started the work. Since he came without the bearing puller he informed that he would visit again along with an assistant and bearing puller.
3On 27.11.18 he visited again and after carrying out the work he demanded and collected the following amount
Labour Charges : Rs 850.00
Bearing Replacement : Rs 2400.00
Belt Replacement : Rs 260.00
Connecting hose : Rs 240.00
Descaling Powder : Rs 450.00 for 3 Nos
In total he collected Rs 4200.00 from me. Though he charged for the belt he replaced with a old and used belt. On bringing to their notice they gave a new belt in replacement.
4)RP Service closed the complaint by billing Rs 318 towards Bearings and Rs 400 towards Dampers.
5)The Dampers were never replaced by RP Services but still they have raised invoice for the same
Intentionally RP Services did not produce the bill nor have taken my signature in their closure report fearing that I would come to know.
RP Services have collected an excess amount Of Rs 2082 towards Bearing.This amount needs to be returned as it was a unethical practice
Reference : Customer Code 13063473
A complaint was raised with IFB Customer care on 07.11.18 regarding water leakage in my Executive washing Machine.The job assigned to RP Services Nagashettihalli .
Below are the sequence:
1)On 26.11.18 Mr Vijay Mob No 9945109013 from RP Services visited my house and after inspection he gave the following Estimate
Labour Charges : Rs 850.00
Bearing Replacement : Rs 1800.00
2On 26.11.2018 Mr Muniraju Mob 9980874712 of RP Services visited and started the work. Since he came without the bearing puller he informed that he would visit again along with an assistant and bearing puller.
3On 27.11.18 he visited again and after carrying out the work he demanded and collected the following amount
Labour Charges : Rs 850.00
Bearing Replacement : Rs 2400.00
Belt Replacement : Rs 260.00
Connecting hose : Rs 240.00
Descaling Powder : Rs 450.00 for 3 Nos
In total he collected Rs 4200.00 from me. Though he charged for the belt he replaced with a old and used belt. On bringing to their notice they gave a new belt in replacement.
4)RP Service closed the complaint by billing Rs 318 towards Bearings and Rs 400 towards Dampers.
5)The Dampers were never replaced by RP Services but still they have raised invoice for the same
Intentionally RP Services did not produce the bill nor have taken my signature in their closure report fearing that I would come to know.
RP Services have collected an excess amount Of Rs 2082 towards Bearing.This amount needs to be returned as it was a unethical practice
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