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wrong product recevied, ordered my product from shopclues online

Complain ID : CCN028420   40  

Online Order Complaint Complaint Date: August 30, 2017
Modified date: August 31, 2017
sir i have ordered my product from shopclues online due too some reason i have received wrong product from company the amount of product is rupees 413. sir i have send a request to refund my order money in my account but they refund me in clue bucks but i can not use that clues buckes any where by geeting any product on their website so it is my request to ask them to refund money in my account .
Complaint Against / To: shopclues

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.