Product ordered doesn't match the requested information

Complain ID : CCN049773   39  

Online Order Complaint Complaint Date: December 2, 2020
I had purchased wrist watch from ShopClues online which is cod basis but the ordered product wrist watch which is shown in company add is not same as I receive which is bad quality and they refused to take it back
Complaint Against / To: ShopClues.com

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.