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Not returning or refunding the product

Complain ID : CCN054406   64  

Online Order Complaint Complaint Date: August 25, 2021
  • State :  Maharashtra
  • City :  Thane
  • Address: LIL CHS,B Wing ,Room -10 ,Sec-14
This is with reference to an Order Number: 14057500YOY3AEEE28 . The product was for Rs. 1300 and it was a Mandy Three Fourth Sleeves Leopard Print Top With Suspender Skirt - Brown and Mandy Half Sleeve Leopard Top & Skirt Set - Orange due to size issue. On receipt of the product it was found to be not only of a very inferior quality but also the product did not fit my child. I raised a return request, but to my utter shock, I was told that the product is of "non returnable" category. I told them that it conforms to all the return policy requirements i.e. original tags are intact and it is unused and the return request is raised on the very day of delivery, yet they stated that they would neither take the return nor refund my money.
I have been cheated by first cry people by delivery of such inferior quality product. The price of the product is also on higher side and thus, by declining my return request, they have not only caused me monetary loss, but have also caused a lot of mental stress and agony for me.
I want to strongly complain about this incident and see redressal of my issue and refund of my money which has been wasted upon such a pathetic quality of product.
Please help.
Complaint Against / To: Firstcry.com

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