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Not providing facility which is mention while buying products

Complain ID : CCN046636   34  

Online Order Complaint Complaint Date: July 19, 2020
I had bought optical mouse from flipkart and now they are not working so i request to flipkart to return or replace but they are not doing so i have been suffering since 12 june kindly look and take strict action

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.