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Myntra.com Refund/exchange not received

Complain ID : CCN026164   22  

Online Order Complaint Complaint Date: February 15, 2017
Modified date: February 15, 2017
My order number is 1035326-6227920-8973603.
There were two products in my order. For one of them i registered a request for return and for 2nd one i registered a request for for exchange.
When the delivery boy(Vishal from delivery) came to pick up the return on 19/01/2017, i asked him whether this one is for one shirt or for both the shirts(as i was not aware of your policy that exchange product will be picked up at the time of exchange only). Delivery boy assured me that this is for both the shirts so i handed him over both the shirts.
But i got return for one shirt and exchange for 2nd shirt is also cancelled by your company. They did not even dispatch my exchange product which assures they have got the shirt, so they did not feel any need to dispatch its exchange.
I informed your help desk several times and they assured me that whether i will receive the exchanged product or refund for it but i haven't got any of these.
Complaint Against / To: Myntra.com

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