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complaint against the formal factory regarding not delivering the order after taking money

Complain ID : CCN049139   24  

Online Order Complaint Complaint Date: October 31, 2020
  • State :  Punjab
  • City :  Ludhiana
  • Address: MIG H 845 Jamalpur Colony, Ludhiyana
i ordered a night dress on 13th of October and after 18 days i have yet not received it. at first the mode of contact was Instagram but then suddenly it was closed the their WhatsApp account was also closed and now their no is also switched off. the site is still there.


i have already paid the amount regarding the order but have yet not received it.

here i have enclcosed my order details and the proof that i have paid the amount
Complaint Against / To: the formal factory

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.