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Complaint against paytm mall regarding not refunding for damage used product delevered

Complain ID : CCN055461   47   Complaint's Reply

Online Order Complaint Complaint Date: October 22, 2021
  • State :  Gujarat
  • City :  Rajkot
  • Address: 4 Jalaram Panchayat Chowk Uni. Road
I have purchase electric byke for kid from paytm mall. I received parcel on 29th sep but the byke is damaged and its was used product and 1uality is very low so i have requested for return product and i have raise quary for so many times but after 15 days still i don't get any resolution from the seller.
Complaint Against / To: Paytm

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    Devendra Singh Chauhan

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    I had booked a courier (food item) for Kolkata on 16/10/2021, from Indore city, the consignment number of my booking is D68637597, and paid Rs 750/- and choose mode of transportation is by air but till date my date courier is not delivered to the receiver, your call centre worsts in globe no response from them. You people are not responding on mail as well, I raised many tickets thru your dtdc.in, every time a super line is came from your side that. A support representative will be reviewing your request and will send you a personal response (usually in 24 hours). But in there clock that 24 hours never happened.

    I had given two numbers which were not responding at all one is 7980701270, (this person is out of station asked me to talk to him after three days. One number is 8240664425 he switched off his mobile.
    Now no to put any extra effort the deliver my parcel. Just have a pity request you kindly provide a letter from your side stating that you are not able to deliver my consignment.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.