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Complaint against Flipkart against their offers and services

Complain ID : CCN042104   104   Complaint's Reply

Online Order Complaint Complaint Date: October 7, 2019
During Flipkart Big Billion Days Sale, an offer was "Exchange any mobile in any condition". I was told by flipkart service that i can exchange my old mobile which has crack screen. So i ordered a mobile in exchange of old mobile.In order page i was given price that crack screen mobile will be exchanged at rs.2700. During delivery day, E-Kart delivery boy refused to accept my old mobile because it crack on screen. But I was told and given a price for crack screen. Now flipkart has cancelled my order. Please help.
Complaint Against / To: Flipkart

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.