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Complain regrading ordered an Electrolux microwave in shop Cj after watching the ad on TV

Complain ID : CCN029439   26  

Online Order Complaint Complaint Date: November 9, 2017
Modified date: November 23, 2017
  • State :  Gujarat
  • City :  Gandhinagar
  • Address: Saundarya-444,E-101,saragasan, Gandhinagar
I ordered an Electrolux microwave in shop Cj after watching the ad on TV, in the ad they were showing that the microwave can grill and cook. The anchors were making pizza and other food items. I called them and placed the order for the product order no.20171010334546 on 10/10/17. When I received the item on 19/10/17, my sister told me the on 20/10/17 that the microwave cannot grill or make pizza because its solo microwave oven and not convention grill oven. The recipes book I received shows all kinds of food items that can be cooked in a grill microwave. The gifts I received were the same as shown in the ad. I called shop Cj on 23/10/17 and told them that I have received the wrong product. I asked them either to replace or return the product. But they simply refused and said that it cannot be replaced or returned as per their policy. I told them that I can pay the extra amount but please atleast give me the right product I want. They logged complaint and said that I'll receive call from complaints team in 2 working days. I did not receive any call that gave me any resolution. I received a call on 30/10/17 but at that time I was driving so I asked them to call after sometime. I did not receive any call after that. I called them on 8/11/17 and asked about the status of my complaint and the person simply said that the product cannot be replaced or returned at any cost.

The recipe book one receives with an appliance is the one that gives the food items that can be prepared in that particular appliance and not of any other appliance. Are they trying to make people fool by showing on TV that microwave could make pizza but actually it cannot. The recipe book shows all kinds of pizza, cake and dishes that one will think could be prepared in that microwave. And most importantly, a consumer has a right to return or replace the product and get the money back if he receives a wrong product or if its not the one that he was looking for.its been a week since I'm struggling to either get my money back or get the right microwave. I tried several times and they kept saying that they have logged complaint. But they did not resolve it and today just refused to do anything in this case.their representatives even hung up a the call several times when I called them a few says ago. Please help me, I'm very frustrated with their attitude.
Complaint Against / To: Shop Cj

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