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Complain against ShopCJ for non Refund of money against returned item

Complain ID : CCN031136   41  

Online Order Complaint Complaint Date: March 16, 2018
Modified date: April 13, 2018
I had ordered 2 sarees against Order No. 1020575891 Dt 12.02.18. One pink saree we kept but other of the 2 sarees (Cream colour) was not as per shown on TV and informed to StarCJ on the date of receipt. Then StarCJ got it picked up on 21.02.18 thr ExpressBees vide Ack Rcpt No. AWB No. 23361235810782 and StarCj promised to return the money paid (Rs. 1931) within a week of the receipt of the item. I had phoned 2-3 times and was told that item was under quality check. Today I again phoned them at their No. 18605007008 and was told that they have no record of the items and they cant do anything now. They gave an email ID (care@homeshop18.com) for any complaint, which is of homeshop18.
This is a broad-day-light loot by online co. I dont know whom to approach as they also refused to give the address of StarCj in Delhi/Noida.
Complaint Against / To: ShopCJ

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