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company is not responding for return and refunds for their cheap product

Complain ID : CCN044202   24  

Online Order Complaint Complaint Date: March 11, 2020
I ordered a SMARTWATCH WITH BLUETOOTH earbuds free with it but only received a cheap watch without any charger in a damaged box I tried to contact the customer service via email but their email is also not working also tried to contact via phone call but their system auto rejects the call.
I am trying to login in to the site but after the purchase, I am not able to even log in to the site.
also wrote on their complaint box but no reply came back . my order number is Bc1222167073 I received it on 9/3/2020 pls help me get my refund.
Complaint Against / To: bookmycombos.com

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.