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ACCOUNT LOCKED WITHOUT PRIOR INTIMATION

Complain ID : CCN040946   51  

Online Order Complaint Complaint Date: August 27, 2019
I HAVE AN ACCOUNT AT FLIPKART WEBSITE AND I AM FLIPKART PLUS MEMBER, REGISTERED E-MAIL ID AT FLIPKART IS tandulessr@gmail.com.

I WANT TO BRING TO YOUR KIND NOTICE THAT, ON 24-08-2019 MY ACCOUNT HAS BEEN LOCKED WITH PRIOR INTIMATION AND I HAD CONTACTED FLIPKART CUSTOMER CARE AND RAISED AN COMPLAINT REGARDING ACCOUNT LOGIN ISSUE AND THEY HAVE DIRECTED MY COMPLAINT. LATER, ON 26-08-2019 I HAVE RECEIVED MAIL FROM FLIPKART AS BELOW

Hello T K Sai Swaroop Rao,
We'd like to let you know that your recent order OD116348088099382000 has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are usually not intended for personal use. This would also mean that you will no longer be able to login to your Flipkart account.
Regards,
Taniya Kashyap
Flipkart Customer Support

FOR THAT EMAIL I HAVE REPLIED
Dear Sir/Madam,
I would like to clarify to your kindself that, the purchases I have made from my account are of purely personal usage and no product has sold from my side to anyone or I have made retail seller point from my end. Hence, kindly I request you to please look into the issue and revert my account back.
Thanking you
Regards,
Tandule Krishna Sai Swaroop Rao

LATER, ON 27-08-2019 I HAVE RECEIVED SAME MAIL WITH SAME WORDING FROM AISHWARYA LINGARAJAN, Flipkart Customer Support. NO CHANGE ANYTHING, AS THEY HAVE'NT EVEN VERIFIED MY MAIL OR CHECKED MY ISSUE.

I HAVE HAD LOTS OF CALLS WITH CUSTOMER CARE SUPPORT AND NO ONE HAS REPLIED PROPERLY REGARDING MY ISSUE, SAME YOUR KINDSELF CAN SEE IN MY ATTACHMENTS WITH ALL THE PROOFS

HENCE, NOW I WANT TO KNOW THE VALID REASON WITH PROOFS FROM FLIPKART COMPANY FOR LOCKING MY ACCOUNT. I WANT TO MAKE IT CLEAR THAT I HAVE PURCHASED ALL THE PRODUCTS FOR PERSONAL USAGE ONLY NOT EVEN A SINGLE PRODUCT I HAVE RETAILED/SOLD.

I WOULD ALSO LIKE TO BRING TO YOUR KIND NOTICE THAT, THE HARD EARNED MONEY HAS BEEN LOCKED AT MY FLIPKART ACCOUNT AND NO CUSTOMER SUPPORT IS ABLE TO ANSWER MY QUESTIONS AFTER MY REPEATED E-MAIL AND CALLS.

KINDLY HELP ME IN THIS REGARD AS THE MONEY IS VERY VALUABLE FOR ME AS I HAVE COME FROM MIDDLE CLASS FAMILY AND EARNING MONEY IS VERY HARD.

PLEASE RESOLVE THE ISSUE AND INFORM FLIPKART TO REVERT BACK MY ACCOUNT.
Complaint Against / To: FLIPKART

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