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snapdeal shipped me a an empty box which contained no mobile phone

Complain ID : CCN024079   52   Complaint's Reply

Online Fraud Complaint Complaint Date: November 7, 2016
Modified date: July 28, 2018
  • State :  Haryana
  • City :  Gurgaon
  • Address: H39/2 DLF Phase-1, Dlf City, Qutube Enclave
i had ordered moto g turbo edition from snapdeal on 15 october 2016 order id -16001420452 Suborder Id: 19958151967 [Ticket Id: 33464138]. prepaid order which i received on 21st october, on unboxing the package i found that the mobile phone box sealed was tempered and it was opened, when i opened the box mobile handset was missing from the box, i immediately lodged an complaint regarding the same by calling snapdeal customer care, an i was given false assurances that my problem will be resolved and i will receive a call from snapdeal within an hour, but i waited the whole day but got no call from anyone. on the same day i even sent snapdeal an email detailing all about my complaint and how i received an empty box. i got a reply from them that they were looking into the issue and it will take time but 4 days passed i still got no reply from them, i repeatedly called customer care and they deliberately cut my callin between without even hearing me out and after about seven days a received an email from snapdeal saying that they wont refund my money back and neither will they provide me a with a replacement. their courier partners called me many times and i told them everything what happened but none even bothered to come to my house to even check the tampered box seal or anything. i repeatedly mailed them them and called after which they sent me a threatening mail stating that my snapdeal account will be closed and wont be able to do any transactions and they wont provide me any solution for the same. is this the way snapdeal deals with its old customers. i have been trusting snapdeal and buying all products online from them , my whole family used to order from them , but now i think i have lost all my trust in snapdeal and all their trust pay policies and money assured policies are just to fool innocent indian customers and robb them off their hard earned money. IS this the price you pay to trust snapdeal for many years ordering products worth thousands from them an in the end they blame the customer and called me a thief.i lost my money, my time and peace of mind and face a lot of harassment.

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    Snapdeal

    by Snapdeal:

    (5 of 5)

    Dear Sir,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

    sundeep sharma

    No Refund or replacement till date by sundeep sharma:

    (5 of 5)

    snapdeal is a fraud e-commerce firm, their sellers send people with missing parts accessories and old used sealed tampered products and snapdeal provides no resolution for the same. i ordered a mobile phone from snapdeal , the seller delivered me an box open with only charger and headphone, and no cell phone inside. now its being like two years but still no resolution provided to me by snapdeal. i ordered products worth thousands feom snapdeal and was a big fan of snapdeal but that day when i was cheated , i had full faith in snapdeal that it would resolve my issue but i lost all my money , it was not refunded neither a replacement was provided to me,my whole family has stopped shopping from snapdeal. i lost my trust in them. I raised my complaints but of no use at all, being a student back then dint know how to approach them and raise a judicial complaint regarding this matter but its of no use now. Never ever shop from snapdeal its a fraud site

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.