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Not received the order from 2 moths

Complain ID : CCN048935   43  

Online Fraud Complaint Complaint Date: October 23, 2020
I ordered a name pendant from @pendant_stores which costs 410 including the shipping charges. I settled my payment on 31th of August, 2020 via paytam.
When i asked regarding my queries, or asked about my tracking id, they were not responding to my DMs. Once in a blue moon when they see DMs they only just text wait, n again don't reply to my queries. It's been past two months, i have neither i received my order nor got any response from them.
Complaint Against / To: Instagaram account @pendant_stores

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