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Money not refunded, ordered sofa set on 30/04/17 with order no 100009389

Complain ID : CCN027965   33  

Online Fraud Complaint Complaint Date: July 19, 2017
Modified date: July 19, 2017
I had ordered sofa set on 30/04/17 with order no 100009389 but cancelled within half an hour. Since they do not have cancellation option online, I had to call them and request to cancel. On 02/05/17 they automatically adjusted my amount with a new order no 100009441 which I had never asked for. I again called them up and complained. They then informed that the amount will be refunded soon but till now despite repeated email and telephonic reminders they have not refunded the money.
Complaint Against / To: woodysfurniture.in/ cozy impex

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