I have ordered 3 cloths from instagram on this website but didn't received any confirmation email or

Complain ID : CCN051689   44   Complaint's Reply

Online Fraud Complaint Complaint Date: March 29, 2021
I have ordered 3 cloths form this company via instagram but didn't received any confirmation email or text for my order. So I want to complain against this company and resolve my issue as soon as possible.
Complaint Against / To: Kum kum creation

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.