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GPay is eating up customer's money

Complain ID : CCN042397   30  

Online Fraud Complaint Complaint Date: October 19, 2019
Hello,

Issue - Made a transaction using Gpay and the Amount deducted from Bank on 28th August, and the merchant confirmed they never received it.
Reference: Rs. 1000.97 to Reliance Fresh, Transaction id - 924010181512

I would have had a conversation with Gpay customer care for more than 7 times now. they have been no way helpful and providing various excuses.I emailed and visited my bank - Citibank and they confirmed the amount was deducted and released and isn't anywhere with them. Even the merchant shared details of transactions getting declined and no receipt of money.

I am really frustrated seeing not even a single communication from Gpay guys. They are saying they are just mediator and trying to run away from this. I trusted them as a service provider and now my money is gone and no one takes the blame. This kind of pathetic service isn't expected from a Giant like Google.

Their facebook page is filled with similar complaints by thousands of other customers, so this is happening on a larger scale. Please take some action
Complaint Against / To: Gpay

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