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Refund against cancellation Irctc

Complain ID : CCN042331   41  

Online Fraud Complaint Complaint Date: October 16, 2019
I have booked a (19/09/2019) ticket from irctc through my Punjab national bank net banking by payment gateway of your zaakpay. My ticket was in RAC and cancelled (22/09/2019)and I am contact Punjab national Bank branch and he says it's zaakpay issue.

It shows me balance is refunded but i haven't receive any money.
What i do to get refund. Please solve this issue ???
Refund Transction I'd. 100002047816443
Complaint Against / To: Zaakpay

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