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complaint Against "Not refund of money against purchase"

Complain ID : CCN049868   47  

Online Fraud Complaint Complaint Date: December 6, 2020
DEAR SIR,
I ASHUTOSH MISHRA S/O MR. LAWLESH MISHRA HAD A DONE PURCHASE WITH
M/S SR Store .
Address : gate no 5 abdul hameed marg malwani malad west near gold cinema Mumbai Maharashtra. Mobile no : 8879200439 , 8657643563
FOR MOBILE MODEL "ONEPLUS 8 PRO". AND I HAD PAID THEM 22000 INR FOR SAME. AS PER DEAL THEY COMMITTED me that, PRODUCT MAY BE RETURN IN 15 DAYS and PARCHASE AMOUNT WILL BE REFUNDED.
while I received courier, I had open this in front of courier boy and store in charge was also with us via WhatsApp Video call. They had send me different mobile as per our deal.
They had send me different product to me so I had requested them to take their product back and refund my money. now they neither taking their product back and not refunding my money.
while I received courier, I had open this in front of courier boy and store in charge was also with us via WhatsApp Video call. They had send me different mobile as per our deal.
So I had start more research on internet and I found that they had cheated many people by this manner.
THEY HAD CHEATED ME AND NOT REFUNDING MY AMOUNT.
AND I AM NOT ONLY VICTIM THEIR ARE NO OF PEOPLE CHEATED BY THEM PLEASE OPEN below link you can find how many people they had cheated
https://www.consumercomplaints.in/sr-st
while I received courier, I had open this in front of courier boy and store in charge was also with us via WhatsApp Video call. They had send me different mobile as per our deal.

Requesting you to take necessary action against this Fraud.

Your sincerely
Ashutosh Mishra
S/o Mr. Lawlesh Mishra
Complaint Against / To: M/S SR Store . Address : gate no 5 abdul hameed marg malwani malad west near gold cinema Mumbai Maharashtra. Mobile no : 8879200439 , 8657643563

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.