Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Fraud company, device not replaced, recieve a broken glass ubislate tablet just at its arrival

Complain ID : CCN027994   39  

National Consumer Complaint Complaint Date: July 21, 2017
Modified date: July 21, 2017
  • State :  Delhi
  • City :  East Delhi
  • Address: Flat No.115,Maitri APPT,Mayur Vihar Phase 1,delhi
I am shocked to recieve a broken glass ubislate tablet just at its arrival today.I'm attaching the photos here.Such a bad service I have never recieved in my life.thankgod i just opened to check & it was already broken.the packaging was as if it were v old.the glass is completely shattered with tapes trying to fix it ...as if the seller purposely did this!!!too bad...not only that the whole tab is broken from inside with cracks.extremely disheartened.wanted to gift it someone.And for this I don't know why I should pay extra 500!!!I would complain to higher authority,such a inconvenience.i would like a replacement of the same within 4 days or refund of my money.i have spent so much not for this definitely.extremely upset. I have ordered ubislate 7dx+ Fr ₹4499 Order no. -PM17051729R7LMZY I mailed them they said get a replacement done.so I had to fill a form,sent the receipt,the tablet in box and got it delivered to the given address.(company office)they said it will take a 1month for repairy.i waited.after the time was over,I called,mailed them about the status.They said 5 days,then again called they said 10 days then 15 then again 15.its been 2months since and I have not received my tablet.extremely disappointed. I contacted the customer care,sent them mails called them but got a bleek response.they did not guarantee me the replacement. everytime I asked them.they refused for replacement.i still don't know the status of the tablet.please help
Complaint Against / To: Datawind

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.