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Driven into 3 lanes and spent over half an hour to cross the toll - Refund or Close fastag

Complain ID : CCN043086   24  

National Consumer Complaint Complaint Date: December 16, 2019
Keesara Toll Plaza (TIS 227)
lane#5
I drive to extreme left lane which is not numbered and the person standing here says its an emergency lane and Fastag is not allowed here. However cash is allowed and I refuse to pay cash. When I request to get a fastag scanner gun and allow my vehicle, they refuse! I had to reverse back in heavy traffic!
Lane#4
The security guard doesn't allow me in this lane - he diverts me to Lane#3
Lane#3
After 20 minutes of waitin a fastag/no cash lane and an argument with the toll staff I dont see any use of Fastag here.
Subsequently all the tall plazas enroute Hyderabad on NH65 were purposefully mismanaged to collect as much cash as possible and issues wrong recipients.
I dont see any use of fastag as I have to anyways wait in long queues and quarrel with toll booth guys, please return my fastag and refund my money.
Complaint Against / To: NHAI

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