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Complaint number 4211463347 -- PS648500 Plasma 3D TV -- TV not working

Complain ID : CCN017213   28  

National Consumer Complaint Complaint Date: April 11, 2016
  • State :  Bihar
  • City :  Patna
  • Address: 303 Ambition Residency Exhibtion Road

I have been following up for last one month, and my TV is lying dead for last 30 days.
I am unable to get any response, the trail is self-explanatory. To brief the issue, my TV is just 18 months old and covered under Samsung warranty. The service team is not repairing my TV, rather offering a refund. I have requested them to refund my hard earned money along with interest. Request you to kindly transfer the amount of Rs. 2,56,000/- to my account immediately. The documents as requested by your service centre in Patna, is ready with me. It may be collected anytime. Scan attached. I have more than 4 appliances / electronics in my home of Samsung, but this incidence of such a poor service is really a very poor experience.


After purchasing such premium product line of Samsung I get such pathetic response. My number is +91-9572274583.
I even tried reaching the CEO desk by your website, but to no success. I only got an email from them saying that my phone is not reachable, even a mail back to them did not fetch any result.
Writing to you I believe my issues will be solved.

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