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Complaint for FRAUD BY QUIKR purchased a Motorola moto g mobile

Complain ID : CCN023039   41  

National Consumer Complaint Complaint Date: October 4, 2016
Modified date: October 5, 2016
Dear Sir,
I have purchased a Motorola moto g mobile from quikr online for Rs 3128.00.When i received the phone it was seen that the battery was totally damaged and not working.I contacted quikr for exchange of the mobile as per terms & condition of quikr replacement policy which provides 6 months warranty.
I have contacted quikr more than 6 times over phone to replace & over 4 times through e-mail with all details to replace.But with regret i wish to inform that quikr is not responding.
My details of damaged product from quikr is as below:
Order ID-10179791
Order Details
Sub Order ID - 296421
Motorola Moto G (1st Gen) (Black, 16 GB) - Good condition
Quantity : 1
Sold by : Rocket Kommerce LLP
Price₹ 3,128.00
Date Sep 24 2016
Payment COD
Free Onsite Assure Warranty(6 months)
Invoice no 260916-791296421
From the above it is ascertained that the transaction amounts FRAUD by Quikr.
Necessary action may be taken against Quikr for such type of act of wilful intention of deceiving customers..

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