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Complain against OLA Driver Deliberate Cancellation

Complain ID : CCN020960   32  

National Consumer Complaint Complaint Date: July 7, 2016
Modified date: July 7, 2016
OLA DRIVER DELIBRATE CANCELLATION :
I had planned for OLA Cab with usual trust, so Successfully Booked OLA Cab WB07-J2944 vide CRN 296179706 over OLA app today around 6.52AM which confirmed me to pick up in 4 minutes.
I was waiting hard on the spot @7B, Ganguly SArani, Sreepally (FORUM MALL), to attend EID_NAMAAZ on time @Kalighat Club Ground, Jawaharlal Nehru Road. I rang the Driver and asked him to come quickly at the Spot near FORUM, but soon I got the message @07:18 AM saying “CANCELLED” at 07:02 AM after having 18 minutes of my hard wait on the road ! Simultaneously OLA intimated me vide its activated voice call @07:17 AM that the Driver has reported that I have Cancelled it over phone !!! It shocked me and “Killed my Trust on OLA Booking” ! Such a Lie and irresponsible behaviour of OLA Driver is highly Condemnable ! Its very bad I will never forget it, I missed the crucial timing of Eid Prayer for there was no other Taxi at the moment. Later Driver himself rang me @7:18 AM and told to Book OLA Cab afresh !!!
TRUST NEVER THE “OLA” AGAIN !

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