Plan change without my permission

Complain ID : CCN055257   51  

Mobile Complaint Complaint Date: October 12, 2021
Airtel has upgraded my postpaid plan from 799 to 999 without my permission and now they are denying to reverse it back. They are saying that they had sent a message for informing us and they can change plan like this.
Complaint Against / To: Airtel

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