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Micromax, one month passed no one is informing when i will get my phone

Complain ID : CCN028688   18  

Mobile Complaint Complaint Date: September 19, 2017
Modified date: September 19, 2017
  • State :  Delhi
  • City :  New Delhi
  • Address: T 93 Jain Colony Solanki Road , Cyber Apartment Shukra Bazar Uttam Nagar West
Dear Sir

This email is with reference to my complaint with the authorized Service center of Micromax / YU & their authorized service center “Shri Laxmi Enterprises Uttam Nagar West “ against Job sheet No. N030716-0817-29816087 Dated :- 21st august 2017 , Name :- Saurabh Awasthi .

Unfortunately I have purchased Micromax product Yu yureka having trust on Indian Brand but really I am facing a lots of issues with this phone .

When the phone arrived through Flipkart the phone was faulty immediately I contacted to Flipkart team and they replaced by a new Yu yureka set .

Few days later that phone started auto switch off , Hanged during call , No network in first sim slot , 6-7 Hrs battery backup , Heating a Lot etc-etc all those problem persist in a single phone you may wonder how I mange two -3 month swith these problems .

Finally when I get free from my busy schedule then I went to so called service center of Micromax “ Shri Laxmi Enterprises “ located in Uttam Nagar West on 16th August , they checked and updated the software and returned back to us while saying phone is okay now .

But after checking it again I found that still the problem persist and problem not solved then I again visited to that pathetic service center on 21st August 2017 and they submitted my Phone & they told me in 5 days they returned the phone back . But today is 19thSeptember and they repetedily telling me that motherboard is not send by the Micromax that’s why delay occurs .

I contacted to Yu / Micromax they also assisting me again and again that I will get my phone in 5 days but nothing happened except extending the days .

While writing emails to them I received the computer generated replies nothing else . There products and after sale service is worst please help me to get my well repaired mobile phone .

Look into this matter and resolved my issue on urgent basis as already I faced lots of problem with this phone and I request take this complaint on top priority basis .

Enclosed :-
1. My Phone Invoice .
2. JOB SHEET OF SHRILAXMI Enterprises
If needed any other information then please let me know immediately .

Thanks

Saurabh Awasthi

7290016009, 8076319039
Complaint Against / To: Micromax/ YU & their authorised service center Shri Laxmi Enterprises

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