DEFECTED MOBILE, I BOUGHT THIS GOOGLE PIXEL 2 XL ON 26-DEC 2018 FROM PIXEL AUTHORIZED STORE CROMA RE
Complain ID : CCN036978 31
Mobile Complaint
Complaint Date: January 25, 2019
Modified date: January 31, 2019
HI TEAM,
I BOUGHT THIS GOOGLE PIXEL 2 XL ON 26-DEC 2018 FROM PIXEL AUTHORIZED STORE CROMA RETAIL. AFTER USING 1 DAY I WAS GETTING PROBLEM IN MOBILE SPEAKER .. VISIT CROMA STORE AND AS PER CROMA REPRESENTATIVE I HAVE CALLED TO PIXEL CUSTOMER CARE .THEY ADVISE ME TO DO BASIC THING SUCH AS FACTORY RESET,BOOTING.STILL PROBLEM WAS NOT FIXED AT LAST THEY ASK ME TO SUBMIT THE PHONE FOR REPAIR.....AFTER ONE WEAK I GET MY PHONE BACK. BUT I AM AMAZED TOO SEEING MY PHONE WAS ROOTED WITHOUT MY PERMISSION AND THEY ARE NOT HEALPING FOR IT TO RESOLVE ....CALLED CUSTOMER CARE MANY TIME BUT THEY ARE JUST IGNORING MY CALL...THEY TOLD ME TO SUBMIT PHONE AGAIN....THEY SAID
I PAY 40 K FOR THIS PHONE...AND TWO TIME TEMPERED AND LAMINATION IT COST 4K ADDITIONAL... THEY TOLD EVERT TIME TO REMOVE ALL THAT TAMPERED AND LAMINATION
I WANT IMMEDIATE REPLACEMENT OF THIS THIS DEFECTED MOBILE OR REFUND ... THEY SAID ITS NOT POSSIBLE IN INDIAN MARKET
I BOUGHT THIS GOOGLE PIXEL 2 XL ON 26-DEC 2018 FROM PIXEL AUTHORIZED STORE CROMA RETAIL. AFTER USING 1 DAY I WAS GETTING PROBLEM IN MOBILE SPEAKER .. VISIT CROMA STORE AND AS PER CROMA REPRESENTATIVE I HAVE CALLED TO PIXEL CUSTOMER CARE .THEY ADVISE ME TO DO BASIC THING SUCH AS FACTORY RESET,BOOTING.STILL PROBLEM WAS NOT FIXED AT LAST THEY ASK ME TO SUBMIT THE PHONE FOR REPAIR.....AFTER ONE WEAK I GET MY PHONE BACK. BUT I AM AMAZED TOO SEEING MY PHONE WAS ROOTED WITHOUT MY PERMISSION AND THEY ARE NOT HEALPING FOR IT TO RESOLVE ....CALLED CUSTOMER CARE MANY TIME BUT THEY ARE JUST IGNORING MY CALL...THEY TOLD ME TO SUBMIT PHONE AGAIN....THEY SAID
I PAY 40 K FOR THIS PHONE...AND TWO TIME TEMPERED AND LAMINATION IT COST 4K ADDITIONAL... THEY TOLD EVERT TIME TO REMOVE ALL THAT TAMPERED AND LAMINATION
I WANT IMMEDIATE REPLACEMENT OF THIS THIS DEFECTED MOBILE OR REFUND ... THEY SAID ITS NOT POSSIBLE IN INDIAN MARKET
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