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Money was deducted from my account but no pass generated

Complain ID : CCN060797   86  

Mobile App Complaint Complaint Date: January 6, 2023
Dear UTS team
This is ketan. I was trying to book a paperless e-ticket from the UTS app on date (05-01-2023) from Mumbai. The amount Rs.315 deducted from my bank account via gpay but the ticket did not generate.
Kindly refund the deducted amount asap.
Waiting for your positive response soon.
Complaint Against / To: Central railway

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