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Failure to Honour commitments by Bajaj Finance complain

Complain ID : CCN020576   42   Complaint's Reply

Loans Complaints Complaint Date: June 22, 2016
Modified date: June 22, 2016
Failure to Honour commitments

Hello, Sir / Madam-
Bajaj Finance is forcing me to pay 4.6% foreclosure charges. I'm the old customer and at that time they told me that there are no foreclosure charges and part payment charges are applicable .And now I want to close this account with all outstanding balance without any foreclosure charges, but now Bajaj finance guys are saying I need to pay foreclosure charges 4.6% ( it comes around 40 thousand excluding hidden charges).

Before issuing the loan they asked me to say OK with terms and conditions, I did the same, and then only I got the loan from Bajaj Fiance.
Even they are offering more rate of interest, I took the loan because of this flexi closing options available ( foreclosure / Part payment) with 0% charges.

My Loan number: 402SPL07863413.

I keep on sending emails from 5th of June but no one is responding from Bajaj finance. They Keep on dragging the issue unnecessary without giving any resolution.
Not sure how many days they keep on dragging this issue. If they do like that I need to pay more interest from 5th of June. As per the Bajaj office site says within 2 days the query will resolve. these many days I need to pay interest unnecessary even communicated 10 days back.

But in bajaj official site stating that we can resolve the query in 2 days like below

Write to us at wecare@bajajfinserv.in for all queries and concerns
We are committed to resolving your queries within two days

And I raised the number of times and each time I'm getting SR number. I'm providing the SR numbers SRN05723568, SRN05723569, SRN05654718, SRN05654716,SRN05629845, SRN05795183, SRN05795182, SRN05785914, SRN05777794, SRN05750524, SRN05745932, SRN05745930, SRN05739560, SRN05739558, SRN05727674, SRN05727671, SRN05812536, SRN05812539.

New rules can applicable only for new loans / New customers and not for old loans. As per the previous agreement, I can pay the total outstanding balance.

Here are the emails I'm sending frequently. Atul is the RMO for my case. He is not lifting the call and not responding my messages.

Customer Experience Head ,
Grievance Redressal Team ,
sachink.ambekar@bassindia.com,
Shekhar Kamble ,
Atul Bichave ,
Gaurav Borgaonkar ,
We Care

They failure to Honour their commitments

Please resolve my issue.

PNG Attacchements unable to open

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    Respected sir / madam

    I have taken loan from Bajaj finance I claimed that loan using forcelosure method after that also emi amount got decuted I have raised complaint in they outlet in madivala also sending mail to wecare@bajajfinace.com service request no SRN06112932 still they are not refund the money please help me out.

    Regards
    Raghavendra

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.