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Complaint for overcharging and wrong cibil report

Complain ID : CCN045323   35  

Loans Complaints Complaint Date: May 24, 2020
Stashfin is an NBFC, they offered me Line of Credit Loan and aproved limit was Rs.49000. I started borrowing from them sometime in April -2018. Since the beginning I have been paying all of their EMIs on or before time and I have never missed a single EMI. But all of a sudden In Mid feb-2019 I received a call from them claiming that I have missed multiple EMIs. I replied that I have made all payments on time and would produce the supporting documents for the same. But they kept calling and sending SMS and emails. I contacted their support team many time, each time they would say that there was glitch in their system and they would update the record but they never did, on the other side people from their recovery team started calling using fake names claiming that they were lawyers and would file legal case and all. After multiple attempts to contact their support team, I ultimately gave up and decided to close the loan. I closed the entire loan in July -2019 along with all the fine they charged me. I paid 30 percent more money for the mistake I did not do.
Later I also received the NOC from the NBFC itself. But even after over charging and receiving full payment from my side they wrongly reported my payment details to the credit bureau. My credit score has dropped from 834 to 630 because of this. Its has been almost a year now and I have been continuously trying to contact them to address this issue but they wont respond at all.

I don't want any extra relief, all I want is for them to properly report my payment history to the credit bureau and update them that it was their mistake so that my credit report improve. Its has been almost a year , my credit report still shows that my EMI from stashfin is overdue since 340 days. If possible I would appreciate if they pay me back the extra money they charged me.
Complaint Against / To: Stashfin

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