Cheating & Harrasment by Bajaj Finserv

Dear Sir/Madam,

This is to inform you that I had taken consumer loan for LED from M/s Bajaj Finserv Pvt. Ltd. in month of November 2015 through M/s Vijay Sales - Chinchwad Branch and their employee Mr. Satish Tambe had processed my loan formalities. I had applied for Rs. 40000/- loan amount and for booking I had paid Rs. 500/- only and didn't make the down payment for it but without intimating me and without my knowledge they had disbursed the loan amount of Rs. 25000/- and they were so irresponsible then didn't informed when I got the SMS from them then I called them regarding this one then they conveyed me that due their employee negligence it was happened and they will re sanctioned the difference amount so after getting this assurance from them I went to their M/s Vijay Sales - Chinchwad Branch for further loan process and they did the calculation and convinced me for the down payment of Rs. 8888/- and even given assurance to me that my EMI will remain same of Rs. 1658/- after re sanctioning the amount and they will adjust the difference amount in my last four EMIs that time I said OK but when my EMI was started then first EMI of Rs. 1658 was deducting from my SBI bank account on 02/12/2015 but second EMI was not deducted from my account on 02/01/2016 . When it was not deducted then I informed same thing to them through phone calls and emails and also informed their Pune Area Manager Mr. Aniket Bhagat but they didn't responded me on time and not even they did't call back to me and they are keep sending me SMS that my EMI is pending and EMI amount is to be paid Rs. 2436/- actually i was in shocked that my EMI amount is Rs. 1658/- then Rs. 2436/- how it's came? I was not aware of it and even they didn't informed me this big change in my loan account When I made several call to them then Mr. Vasim responded to my calls and gave assurance to me that he will resolve my problem, after checking my loan account he informed me that my EMI amount was increased due re sanctioning now I have to pay Rs 2436/- instead of Rs 1658/- but it's just like a cheating, they cheated me they didn't called me, they didn't send me an email, they didn't informed me, without my knowledge they just declared it and forcing me to pay increased EMI which is not acceptable and not possible for me because according to my financial condition I had decided EMI of Rs 1658/-

They had just cheated me and complete their diwali target they played with my loan proposal very irresponsibly also they are spoiling my CBIL records and now they are harassing me through phone calls and SMS for outstanding payment

Being a woman it's very difficult to handle this kind of unexpected incidents from such reputed company. Hope you understand my problem so kindly help me in this regard on priority

Your prompt action in this regards will be highly appreciated.


Regards,
Vaishali
Mobile No. 9890726055