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Online flipkart brought a laptop they send it with an internal password

Complain ID : CCN026965   49  

Laptop Complaint Complaint Date: April 15, 2017
Modified date: April 16, 2017
i brought from online flipkart store an acer e 15 celeron dual core 4th gen laptop with bajaj finance card on EMI.
it was delivered on 18th march.
but when i open it it was not working it was asking some password .
i called flipkart and acer they ask me to visit the acer laptop service center in chandigarh .
acer center said they will remove the password only on chargeable basis of rupees 1000 to 2000
i said to them this laptop is new and i have purchased it with one year onsite warranty from flipkart .
they said that i must ask flipkart to remove this password .
i came back and called flipkart they again asked me to visit service center but the service center again denied me of any help.
i call again to flipkart and ask them that i want to return the laptop they said that they cant return my laptop because i have already cross the ten days which is against their policy of return .
now i am so discouraged and harassed.
what shall i do with this laptop its not working at all
i cant install window because of this password problem
they are not helping me .
so its my kind request to jago grahak to help me out in this issue because this coming month ( 5th of may) they are going to deduct the first EMI from my account so kindly stop them doing that .because the product i have received is just useless for me .
Complaint Against / To: flipkart and acer

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.