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TRD Refund and PERSON TRAVEL CANCELLED THE TICKET AFTER CONSULTING THE CUSTOMER CARE at IRCTC

Complain ID : CCN023445   38   Complaint's Reply

IRCTC Booking Complaint Complaint Date: October 19, 2016
Modified date: October 20, 2016
  • State :  Maharashtra
  • City :  Pune
  • Address: E603, Eisha Empire, Handewadi Road,
PNR 8149747563 a TDR was filled because 4 out 1 ticket was confirm & Others were in Wait List and when I called customer care IRCTC a day in advance after the chart was prepared I was given suggestion of 2 options (1) If the ticket is cancelled and TDR is filled I will get the refund (2) one passenger travels and gets an EDR from TC for 3 passengers waiting list and then post the same to western command office. I felt the first one was fine and I cancelled the tickets. I have been writing to various authorities but no one is interest to pay me back and are asking for EDR. HOW WILL A PERSON TRAVEL IF HE HAS CANCELLED THE TICKET AFTER CONSULTING THE CUSTOMER CARE at IRCTC. From where I will get an EDR.

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    Nagendra Rai

    Refund issue by Nagendra Rai:

    (5 of 5)

    The amount of Rs.1190.0/- against PNR No. 2243058955 has already been refunded on dated "2018-03-03 ".RRN:74332748062806154537438,BANK:SBI Card\ NO.XXXXXXX7493

    It may take few more days to reflect in your bank

    Further, contact with bank/Paytm customer care.

    Note that if still the refund is not reflecting in your account, we suggest you to send us the complete bank statement (From Date of Booking till present Date) scan copy/screen shot by hiding the credit/debit card no. to pursue the matter.

    Thanks & Regards
    Shubhendu Kumar
    Executive,
    care@irctc.co.in
    Ph 011 39340000/23340000
    [#8295874]

    Still I have not receive my refund in my account . Why Indian railways use the fraud Gateways for the transaction

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.