Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Refund Not Given in case of cancelled train

Complain ID : CCN017312   46  

IRCTC Booking Complaint Complaint Date: April 14, 2016
I booked a ticket from New Delhi to Pune for journey on 22 Feb 2016 (PNR: 2415327629) by 11078 Jhelum Express. The train was declared fully cancelled for that day. It is showing the same on train enquiry website as well. I emailed and called 'care@irctc.co.in' many times but has not received any satisfactory response. They are now saying that my train was partially cancelled and I will not get any refund back. But I have the screenshot of trainenquiry site which is clearly saying the train was fully cancelled by railway and I don't have to file any TDR for my refund. I am very much disappointed with such terrible responses from irctc as I am chasing this issue from a long time.

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.