Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Security money not refunding

Complain ID : CCN037381   29  

Internet Complaint Complaint Date: February 12, 2019
I was Nextra customer.This company provide broadband internet services. In february'2018 last,I requested to discontinue broadband service which was accepted by company and after disconnection,support executive of company took away router device from my flat. As per company policy if any consumer will discontinue broadband service,they will get back their refund amount which is 1500/. So as per this policy,I was also supposed to get this money within 90days of service disconnection. After 90 days i.e after May'18 ,I tried to connect customer care @ number 18004198050 countless time but did not get any positive result. Every time customer care person says "I should wait some time ,my concerns has been raised to concerned department". Now today on 27th Oc'18 when I tried again,I got the same response. I also mailed my concern @ nodal@nextraworld.com on 25 sept'18 but again did not get any response.
I am not happy the way company is ignoring to pay my security/ refund amount and his replying management system. Now I want to register my complain with your portal so that I can get back my refund money with adequate compensation so that Nextra never dare to do the same with other customer. Please find my details
Name:- Satyapal Jee Kaushal
Nextra Customer Id:- 2086241
Registered Mail_Id - satyapalkaushal@gmail.com Registered Mobile:- 9654986666
Disconnection Month :- February 2018
Complaint Against / To: Extra world broadband provider

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.