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Manipulate on service support - GTPL Broadband connection at Gujarat

Complain ID : CCN031310   54  

Internet Complaint Complaint Date: April 2, 2018
Modified date: April 13, 2018
I am using GTPL Broadband connection at Gujarat - Junagadh.
Since last 10-12 days, i have issue with Internet connection. every time, i am generating ticket on help desk number/customer car. when next day i call to customer care, they said, your ticket is closed. when i asked to them, how is it possible? my problem is still there and also i didnt get any message or call from you about problem solved. they have no answer. last time, they provide me Junagadh's support number.i explained my issue but now they are not picking up my call and no response from junagadh support. it's seem like, MANIPULATE to customer. also i tried to submit my complain to "http://www.gtpl.net/customer-support" . it's also not working.

I have 1 year plan and paid full payment to GTPL so i can't cancel this one. can you let me know, how can i rid of this or get my money back?

Thanks
Kamlesh Vadiyatar
Complaint Against / To: GTPL Broadband

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