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MAX LIFE INSURANCE - Premium paid but Policy in laps

Complain ID : CCN039781   86   Complaint's Reply

Insurance Complaint Complaint Date: July 25, 2019
Modified date: August 16, 2019
  • State :  Gujarat
  • City :  Rajkot
  • Address: A-501, Savan Status, Mota Mova, Rajkot
Dear Sir/Madam,
I have paid my premium to Max life Insurance on 15/05/2019 by sbi credit card, now I have received policy lapse mail from Max Life Insurance , I have called to Max customer care and they said that your payment is declined by bank, Then I called to sbi bank they said there are no any single declination for Max Life Insurance also they provide Payment reference id VT 191360019012760000215 and Authorized id 018922.
Then I again call to max care officer for the same then officer said that your payment declined by bank, I have submitted sbi card statement and sbi bank statement to Max care they are not giving proper reply regarding the same and after 10 days of followup and many emails to max my policy is in laps mode after giving premium,
I have mentally harassment from insurance compnay...

Sbi card statement are attached.........

Please do the needful

Thanks & Regards,
Harish Dadhich
9099000209
Complaint Against / To: MAX LIFE INSURANCE

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    Madhup Bajpai

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    Dear Harish,
    We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your contact number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
    Regards,
    Team Max Life Insurance

    sbi card

    sbi card by sbi card:

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    Dear Customer, Your concern is of utmost priority to us and we are trying to resolve the same at the earliest. We request you to not mention your personal details & credit card number including PIN, OTP, CVV etc on a public forum or with anyone. You may write your concerns to us at our official e-mail id at sbicard_cares@sbicard.com.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.