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Promises made during the Sales are not met and not accepted by the Customer Care Department

Complain ID : CCN027404   26  

Fraud Complaints Complaint Date: May 24, 2017
My parents were being called by the Kolkata Team at City Centre 2 for winning free gifts from Country Club Vacations. They called us at 7:30pm. When we reached they gave us a presentation and a rosy picture regarding their properties, fitness clubs and club activities. Ms. Shreetushree Dey and Mr. Mukesh Shaw, representative of Country Club, then told us the following facilities if we opt their deal:
1. 14 nights holidays complimentary per year which will continue for next 10 years, i.e., 140 days complimentary stay in their properties in 10 years for couple and child.
2. Complimentary Usage of car and driver (With fuel charge extra)
3. 40% off on all Country Club Restaurants
4. 60 sittings of complimentary body massage and spa (one hour per sitting)
5. 20-50% off on flight tickets
6. 4 times complimentary usage of banquet hall per year
7. Life time free usage in Gyms in all Country Fitness Clubs for couple and child.
8. Free complimentary pass for 4 for all their events in 10 years
9. Club usage for the couple and child.

They told us we have to pay an one time fee of Rs 1, 75, 000 (which is discounted according to them due to their 25 years celebration, the original amount is Rs 2, 65, 000) and an AMC of Rs 10, 500 every year.
They told us this AMC is not applicable that particular year if we are not travelling that very year.
Thinking it to be a good deal, we chose to buy the deal as they said it is only valid for that very day itself. They didn't let us read the agreement at that time and told that whatever they said is clearly mentioned there. On humanity grounds and their sweet gesture we believed them. Also it was 10:30pm so we had the rush for home. The next day when we started reading the agreement we were in shock. Instead of 14 nights, 7 nights were mentioned in the agreement. Also, there was no mention of car usage, food discount, usage of banquet hall and spa is mentioned in the whole agreement. When he confronted the customer care team on the phone they clearly denied all these facilities. They said nothing is free and everything is chargeable. So why have I paid Rs 1, 75, 000? Why were these fake promises made to us???
I am really depressed due to all this as this is my hard earned money and I have gifted this deal to my parents. Please help me to find a way to get my money back. My contact number is 9163949825.
Complaint Against / To: Country Club Hospitality & Holidays Ltd.

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